Privacy Policy

1. Information We Collect

• Contact details you provide: name, email address, phone number, and delivery address when you order, sign up, or opt in to promotions.
• Catering enquiry details you choose to submit, such as your organization, event type, date, guest count, venue or postal code, menu preference and event notes.
• Order and transaction information processed through our point-of-sale provider, Clover.
• Basic website usage data (e.g., pages visited) to improve our service.

2. How We Use Your Information

• To take and fulfil your orders and provide customer service.
• To send you promotional offers, menu updates, and daily specials by email and WhatsApp, only where you have given consent or have an existing relationship with us.
• To improve our menu, website, and overall service.

3. Marketing Messages & Consent

• We send marketing messages via email and WhatsApp only to customers who have opted in or are existing customers.
• You can unsubscribe from email at any time using the link in our messages, or stop WhatsApp messages by replying "STOP". You may also contact us directly to opt out.

4. Sharing of Information

• We do not sell your personal information.
• We share data only with service providers who help us operate (e.g., Clover for payments, Meta/WhatsApp and our email provider for messaging), and only as needed to provide our services.

5. Data Retention & Security

We keep your information only as long as needed for the purposes above and take reasonable measures to protect it.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

7. IndiaWaale Mobile App

• The app stores a menu copy and your saved favourites locally. Favourites are not sent to IndiaWaale and can be cleared within the app. Local app data may be included in device backups according to your device settings.
• Menu refreshes, opening-hours checks and video playback request public information from indiawaale.ca. Our hosting provider Vercel processes and may retain your IP address, approximate city or country derived from it, and technical request diagnostics to deliver, maintain and protect the service. This is not GPS location. See Vercel's privacy notice for its hosting-data practices.
• The app does not require a customer account or request access to your contacts, camera, microphone or device location. No advertising or analytics SDK is included in the native app.
• In app versions that include native catering and tiffin forms, information is sent to IndiaWaale only when you submit an enquiry. This may include your name, email, phone number, postal code, preferred dates, guest count, menu preferences and notes. Our configured email service and, for tiffin enquiries, our spreadsheet integration process these details so our team can follow up. Please do not include payment-card details or sensitive health information. An enquiry is not a confirmed order, booking, subscription or payment.
• Where enabled, the optional native AI assistant uses the consent and processing described below. Chat stays in app memory rather than being saved as a local transcript. Clear chat or close the app to remove local conversation history; this cannot erase data already sent to a provider.
• Delivery ordering, Clover checkout, maps, reviews and social links open external services. Earlier app versions also open website forms instead of native forms. Information you provide on those services is handled under their applicable privacy policies. Website cookies and analytics may apply when you open website pages. Payment details are not collected by the native app, and returning from a checkout link does not itself confirm a payment.

9. Contact Us

• Email: orders@indiawaale.ca
• Phone: 647-217-2175
• Address: 3040 Don Mills Rd East, Peanut Plaza, North York, ON M2J 3C1